Joja9 FAQ — All Your Questions Answered in One Place

No. Under joja9's policy, each person is only allowed one account. If multiple accounts are detected, all of them may be suspended and any balances forfeited. Please play fair and stick to one account.

KYC (Know Your Customer) verification is mandatory for security purposes. Before your first withdrawal, you'll need to upload a copy of your National ID or passport along with a selfie. Verification is typically completed within 24 hours. This keeps your account and funds secure.

Yes, you can update your email or mobile number from Account Settings. Before the change goes through, an OTP will be sent to your current number or email to verify your identity. If you run into any issues, contact our support team directly.

To close your account, email support@joja9.click or let us know via Live Chat. Make sure to withdraw any remaining balance before closing. Under our responsible gaming policy, you can also take a temporary self-exclusion break at any time.

joja9 currently supports the following deposit methods:

• Mobile Pay — directly to a personal or merchant number
• Nagad — Instant deposits
• Rocket — Dutch-Bangla Bank Mobile Banking
• USDT (TRC-20) — Cryptocurrency

After a deposit, your balance is usually updated within 5–15 minutes.

Minimum deposit: ৳500 (Mobile Banking), 10 USDT (Crypto).
Minimum withdrawal: ৳500 (Mobile Banking), 15 USDT (Crypto).
The maximum daily withdrawal limit varies based on your account's VIP tier.

Withdrawals are typically processed within 15 minutes to 2 hours of your request. During peak hours, it may take up to 4 hours. If your KYC verification is not yet complete, your first withdrawal may take longer. If you run into any issues, please contact us via live chat.

Wait 15 minutes first. If it still hasn't arrived:

• Reach us via live chat or at support@joja9.click
• Save your payment screenshot or transaction ID
• Share that information with support

Our team will review your case promptly and get it resolved.

joja9 does not charge any deposit or withdrawal fees. However, mobile banking providers (Mobile Pay, Nagad, etc.) may apply their own transaction fees. Network fees may also apply to crypto transactions.

New members at joja9 receive a welcome bonus. A matched bonus at a set percentage is awarded on your first deposit, along with free spins after registration. For details on current offers Latest Promotions View page.

Wagering means betting your bonus amount a set number of times. For example, if you receive a ৳1,000 bonus with a 30x wagering requirement, you'll need to place a total of ৳30,000 in bets before withdrawing. Slots count as 100%, Live Casino as 10%, and Sports as 20% toward the requirement (may vary by bonus).

Share your unique referral link with friends or family. When they register using your link and make their first deposit, you'll receive a referral bonus. For the referral bonus amount and terms Rewards See full details on the page.

Yes, you can cancel an active bonus from your account settings. Keep in mind that cancelling a bonus will remove the bonus funds from your account. Any deposited balance not tied to a bonus can still be withdrawn.

joja9 offers an extensive game library, including:

• Slots — Thousands of themed slots from multiple providers
• Live Casino — Baccarat, Roulette, Blackjack, Live Dealer, and more
• Sports Betting — Cricket, Football, Tennis, Badminton, and 30+ more sports
• Fishing Games — Popular fishing arcade game
• Crash Games — fast-paced, action-packed games

To learn more Popular Games View page.

Bet limits vary by game and market type. For Sports Betting, the minimum bet is generally ৳50. Maximum limits depend on your VIP tier and the specific match. Each game's individual limits are displayed in the game lobby.

If you get disconnected, your game session is usually saved on the server. When you reconnect, you can pick up right where you left off. For live games, any active bets will be settled as they stood at the time of disconnection — you won't lose your money.

All slots and casino games at joja9 use Provably Fair technology or certified RNG (Random Number Generator). Our international game providers are regularly audited by independent third parties. Every result is completely random and unbiased.

Yes, joja9 protects all your personal information with 256-bit SSL encryption. Your data is never sold to third parties. To learn more, visit our Privacy Policy Read.

Change your password immediately and notify us at support@joja9.click. Our security team will lock the account and begin an investigation. To prevent this in the first place, enable 2FA — it blocks unauthorized access in 99% of cases.

No, never. No joja9 staff member or representative will ever ask for your password, OTP, or bank PIN. If you receive such a request, it is a scam — report it to us immediately.

You're automatically enrolled in the VIP program the moment you register at joja9. Every bet you place earns VIP points, and as your points grow, so does your tier — Bronze, Silver, Gold, Platinum, and Diamond. For more details, VIP View page.

Your accumulated VIP points can be redeemed for bonus cash, free spins, or special rewards. Higher VIP tiers unlock even more benefits — including faster withdrawals, a dedicated account manager, and invitations to exclusive events. Rewards See the page for full details on redeeming points.

If you don't earn enough points within a given period, your tier may be reviewed. However, once you reach Diamond tier, you'll enjoy those benefits for the full year. Playing regularly makes it easy to maintain your tier.

joja9 VIP members receive a special bonus on their birthday. To receive this, make sure your date of birth is correctly saved in your account profile and that your KYC verification is complete. The bonus will be credited to your account automatically on your birthday.