Joja9 Terms & Conditions — Complete Guide to Using the Platform

Joja9 (referred to herein as "we", "the platform", or "the site") is an online betting and gaming service operated for users in Bangladesh. These Terms and Conditions form a legally binding agreement between joja9 and all of its registered members.

The following are definitions of key terms used throughout this document:

• "Member" or "User" — any individual who has registered on joja9 or is currently using the platform.
• "Account" — An online account containing the member's personal profile, balance, and history.
• "Wager" or "Bet" — any amount of money placed as a wager on the outcome of a specific event or game.
• "Wagering Requirement" — The number of times you must place bets before bonus funds are eligible for withdrawal.
• "KYC" — Know Your Customer: the identity verification process.

To register on joja9, you must provide accurate and complete information. Registering with false details is strictly prohibited, and any such account may be terminated at any time.

The following information must be provided accurately at the time of registration:

• Full Name (must match your National ID or Birth Registration)
• Date of birth (must be 18 years of age or older)
• Active mobile number
• Email address (if applicable)
• Preferred payment method details

Each individual may only register one account. If multiple accounts belonging to the same person are detected, all accounts will be suspended and their balances may be forfeited.

Joja9 is strictly for adults — that is, individuals aged 18 and above. Use of this platform by minors is strictly prohibited.

The following individuals are not eligible to open an account on joja9:

• Any individual under the age of 18
• Residents of countries or regions where online gaming is completely prohibited
• Joja9 employees and their immediate family members
• Users whose accounts have been previously closed
• Professional athletes who are prohibited from placing bets on their own sport

Joja9 may request identity verification documents at any time. The account will remain restricted until verification is complete.

Joja9 supports Bangladesh's most widely used mobile banking methods — Mobile Pay, Nagad, Rocket, and USDT. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Rules:

• Minimum deposit: ৳300
• Deposits are typically credited to your account within 5–15 minutes
• Deposits must be made only from a mobile banking account registered in your own name
• Funds sent from third-party accounts are not accepted and will be returned

Withdrawal Policy:

• Minimum withdrawal: ৳500
• Withdrawal requests are typically processed within 15 minutes to 24 hours
• Withdrawals may be held if KYC verification has not been completed
• Specific wagering requirements must be met before bonus funds can be withdrawn
• Withdrawals may be delayed for investigation in cases of suspected suspicious activity

The following rules must be observed when placing bets on joja9. These rules apply to all types of betting markets.

• Minimum Bet: Minimum ৳50 per bet
• Maximum Bet: Maximum limits vary by market and event. The applicable limit is displayed on each market
• Bet Cancellation: Once a bet is confirmed, it generally cannot be cancelled unless a technical error is proven
• Match Cancellation: If a match is cancelled or abandoned, all related bets are voided and stakes are refunded

In live betting, odds change rapidly. The odds displayed at the time of placing a bet may not be accepted if they shift at that exact moment. In such cases, the system will either offer the bet at the updated odds or cancel it.

Joja9 reserves the right to reject any bet deemed irregular or suspicious. Bets linked to match-fixing or any fraudulent activity will be immediately voided and the associated account permanently closed.

Joja9 regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, which are detailed on the offer page. The following general rules apply to all bonuses:

• Welcome Bonus: Awarded on your first deposit. Bonus is generally up to 150% of the deposit amount. A 10x wagering requirement typically applies before withdrawal.
• Reload Bonus: Offered on subsequent deposits. Each bonus is valid for 7 days
• Cashback: A portion of your net weekly losses is returned to you, typically between 10–15%
• Referral Bonus: Both parties are rewarded when you refer a friend. The referred person must open a verified account and make their first deposit.

The following activities are strictly prohibited on the joja9 platform. Violations will result in permanent account suspension and forfeiture of all balances:

• Operating multiple accounts
• Using another member's account
• Registering with a false identity
• Manipulation or abuse of the bonus system
• Arbitrage betting or any other manipulative betting strategy
• Using automated software or bots
• Money laundering or transactions involving illicit funds
• Attempting to hack or breach the platform's security
• Harassing other members or engaging in disrespectful behaviour

Joja9 reserves the right to temporarily or permanently suspend or terminate any account under the following circumstances:

• Breach of Terms
• If KYC verification is not completed
• In cases of suspicious transactions or fraud
• After extended inactivity (more than 12 months)
• By order of a court or law enforcement authority

Members may also close their account at any time by emailing support@joja9.click. Account closure requests are typically processed within 72 hours.

Joja9 takes your privacy seriously. For full details on how we collect, store, and use your personal information, please refer to our Privacy Policy available on the page.

In short, joja9 uses your information to:

• For account management and verification purposes
• For payment processing
• For promotional communications (subject to your consent)
• To comply with legal obligations

We never sell your information to third parties.

Joja9 is firmly committed to responsible gaming. We want every member to play safely and enjoyably. To support this, our platform includes the following safeguards:

• Deposit Limit: Set daily, weekly, or monthly limits
• Bet Limits: Cap your maximum bet amount within a set time period
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days
• Self-Exclusion: Fully close your account for an extended break
• Reality Check: You will receive periodic reminders about your playing time and spending

For more details, visit our Responsible Play View page.

Service interruptions may occasionally occur due to internet or server issues. joja9 strives to maintain maximum uptime but cannot guarantee 100% availability.

Due to technical issues:

• If a live bet is interrupted mid-way, it will generally be considered void and your stake will be refunded
• If incorrect odds are displayed, joja9 reserves the right to settle at the correct odds
• Winnings displayed abnormally due to a system error may be voided

In such circumstances, joja9's decision shall be considered final.

If you have a complaint, please reach out to our customer support team first. Most issues are resolved within 24 hours.

Steps to File a Complaint:

1. Describe your issue via Live Chat or email
2. Attach any required screenshots or supporting evidence
3. Our team will provide a written response within 48 hours
4. If unresolved, the issue will be escalated to a higher level
5. A final decision will be communicated within 7 business days

Joja9 reserves the right to modify, update, or revise these terms and conditions at any time. For significant changes, members will be notified via email or platform notification.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. We recommend checking this page regularly.

Joja9 will not be held liable for any of the following:

• Financial losses from betting or gaming are solely the user's own decision and responsibility
• Losses caused by internet connectivity or device-related issues
• Issues related to third-party services (such as mobile banking)
• Inconvenience caused by unscheduled maintenance or server downtime
• In the event of a data breach caused by a cyberattack or hacking, joja9's liability is limited provided that reasonable security measures were in place

Our total liability shall in no event exceed the total value of the disputed transaction(s).

If you have any questions or concerns about these terms, please contact us:

• Email: support@joja9.click
• Live Chat: After logging into the platform, use the chat button in the bottom-right corner
• Support Hours: 24 hours a day, 7 days a week
• Language: Support is available in both Bengali and English

We typically respond within 2–4 hours. Complex matters may take up to 48 hours.