Responsible Gaming — A Safe & Enjoyable Experience at joja9

Welcome to joja9 — a platform where entertainment and responsibility go hand in hand. We firmly believe that online betting and gaming are only truly enjoyable when done in a controlled and mindful way.

Millions of people across Bangladesh enjoy online gaming and betting today. joja9 wants every member to play in a safe and enjoyable environment, which is why we follow international responsible gaming standards and provide all the tools and services needed to put them into practice.

The core pillars of our responsible gaming program:

• Educational Resources: Raising awareness about problem gaming
• Practical Tools: Deposit limits, time limits, and self-exclusion options
• Active Monitoring: Detecting unusual gaming behavior and offering assistance
• Age Verification: Completely preventing minors from accessing the platform
• Confidential Support: Connecting You to Professional Support

Responsible gaming means playing mindfully, within your means, and purely for entertainment — where you stay in control of the game, not the other way around.

Characteristics of healthy gaming habits:

• Never spending more than a pre-set budget
• Sticking to a set time limit
• Not chasing losses with bigger bets
• Never prioritizing gaming over family, work, or studies
• Never bet with borrowed money or your savings
• Avoiding gaming when feeling angry, sad, or stressed
• Accepting losses without chasing them

Every game and betting option on joja9 is designed to serve as a source of entertainment. That said, we recognise that for some people it can become challenging — and helping them is our responsibility.

Problem gaming often starts gradually and can be hard to recognize on your own. Ask yourself the following questions — and answer honestly:

If you answered "Yes" to 3 or more of the above questions, it's time to seek help. Contact us or use the support tools below.

Joja9 provides powerful tools to help you stay in control of your gaming. You can set these yourself and adjust them at any time:

Self-exclusion is a powerful tool that lets you take a break from joja9 — either for a set period or permanently. It's not a sign of weakness; it's a sign of self-awareness and courage.

Self-Exclusion Duration:

• Short-Term Break: For 1 day, 7 days, 1 month, or 3 months
• Long-Term Exclusion: 6 months to 5 years
• Permanent Exclusion: Permanently closing your account

While Self-Exclusion Is Active:

• You will not be able to log in to joja9
• Any attempt to open a new account will be blocked
• Promotional emails and notifications will be turned off
• Your account balance will be kept safe

To apply for self-exclusion: email support@joja9.click or reach us via live chat.

Joja9 is strictly for adults aged 18 and above. Keeping minors away from our platform is our highest priority.

How we verify age:

• Date of birth collected and initially verified at registration
• Age verification via national ID or passport as part of the KYC process
• Mandatory identity verification before withdrawal
• Immediate Suspension & Investigation of Suspicious Accounts

If you see a minor using joja9, please report it immediately to support@joja9.click.

If someone in your family is struggling because of gaming, you can seek help too. Family members are often the first to notice when something is wrong.

What you can do as a family member:

• Use browser parental controls to restrict access to joja9 on shared devices
• Speak to the affected person with empathy, not anger
• Contact us on their behalf to request an account suspension
• Encourage them to seek professional counselling or join a support group

Acknowledging the problem is the first step toward solving it. Getting help at joja9 is simple, quick, and completely confidential: